Ordering

PHONE ORDERS
May be the easiest way to order!

707-725-2681

Call us and we will be happy to answer any questions and help you with your order.
Our 24-hour fax line is
707-725-2681.

Turnaround Times

On the average, you can expect your order to be completed in 2-3 weeks.  More time may be needed for large jobs and/or during Holidays.  If it can be done sooner, you will be notified.  Rush fees apply to orders that need to be completed sooner than the two to three week time frame.

PAYMENTS
We accept payments using paypal, Visa or Mastercard.

ONLINE ORDERS
You can order some items and pay with PayPal, Visa or Marstercard or your can fill out a FREE estimate and we will contact you to finalize your order.

TRADEMARKS
Customer assumes liability for all trademarks and licensing and holds Stitch Witch harmless
from all claims and costs arising from items printed for the customer. A liability waiver will
accompany estimate sheets.

ARTWORK FOR EMBROIDERY
Please sketch out a layout of the design, and note any preferences such as maximum size,
minimum size, multi-color, etc. Please call for information.

Since color combinations are endless, our master embroiderers will use their knowledge of
apparel and thread matches to create the best design appearance. You can request basic
colors of thread matches but due to the vast variety of hues, our staff will make the final decision.

If it is imperative that you approve design before production, we can provide a mailed or faxed
paper proof at a charge of $5, or a sewn out proof for $10 plus shipping. Production of your
garments will not begin until approval of your design has been returned. For more than 10
colors per design, please call for a quote.

CAPS AND HATS
Caps with embroidery are $10 to $12 for stock designs or keyboard lettering. Custom embroidered hats may cost more depending on stitch count.

SETUP FEES
When using stock text from our library, there is a minimum one time per job setup fee of $15.
For stock designs from our library, there is a one time per job minimum setup fee of $35.

DIGITIZING FEES
Custom logos and text starts at $45 per job and goes up depending on the complexity, size and
STITCH COUNT.

STITCHING FEES
Minimum $10 charge.

No charge for the first 5,000 stitches on garments supplied by Stitch Witch, and additional
stitching will be $1.20 per thousand stitches. If garments are not supplied by Stitch Witch the
charge will be $2 per thousand stitches.

SHIPPING
No charge for local delivery in the Fortuna area.

Please make sure that we have correct phone number, street address and zip code for shipping.

Most orders are shipped within 4 to 6 weeks.

There will be Shipping and Handling charges to any continental U.S. address regardless of number of boxes or weight.

RETURNS
We do not except returns once the item is embellished.
 
Stitch Witch will not assume responsibility for damage to customer-provided goods due to faulty material or machine-caused damages.